F A Q

Yes, we provide free standard shipping on all orders

🧾 Refund Policy
We care about your satisfaction! If something goes wrong, we’re here to help.
āœ… You can request a refund if:
  • Your itemĀ did not arrive within 45 daysĀ of ordering.
  • Your item arrivedĀ damaged or broken.
  • You received theĀ wrong item.
āŒ We do not offer refunds for:
  • Change of mind.
  • Delays caused by customs or holidays (unless it exceeds 45 days).
šŸ“… Time Limit:
Please contact us withinĀ 14 daysĀ of receiving your order (or after 45 days if it hasn’t arrived).
šŸ“© How to Request:
Send us an email atĀ [samirustore@gmail.com]Ā with:
  • Your order number
  • A photo or video of the issue (if applicable)
We’ll review your request and respond within 2–3 business days.

Yes, we ship to most countries. Shipping times may vary depending on your location.

Yes! Once your order is shipped, you’ll receive a tracking number via email.

Shipping usually takes 7–30 business days, depending on your location. If your order hasn’t arrived in45 days, please contact us for a refund or replacement.